Bilingual Spanish Customer Service Representative

Job Summary

As a full-time Remote Bilingual Spanish Customer Service Representative, the candidate will support customers through phone and digital channels by resolving inquiries, providing accurate information, and ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries from NJ Family Care beneficiaries and community organizations
• Document enrollment requests, status changes, complaints, and grievances accurately
• Provide clear and objective information based on a thorough understanding of program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required