Bilingual Spanish Customer Service Representative

Job Summary

Working remotely, the full-time Bilingual Spanish Customer Service Representative will support customers by resolving inquiries and providing accurate information through phone and digital channels while ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in program policies and provide clear, accurate information to customers

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED required
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required