Bilingual Spanish Customer Service Representative

Job Summary

Supporting customers remotely, the full-time Bilingual Spanish Customer Service Representative will manage inquiries related to the NJ Family Care Program, providing accurate information and ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries from NJ Family Care beneficiaries and community organizations
• Document enrollment requests and provide one-to-one telephone support to applicants and beneficiaries
• Maintain proficiency in program policies and accurately enter application information into a web-based system

Required qualifications

• 1-2 years of call center or customer service experience preferred
• High School diploma or GED required
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required