Bilingual Spanish Customer Service Representative

Job Summary

Working remotely, the full-time Bilingual Spanish Customer Service Representative will support customers by resolving inquiries through phone and digital channels, providing accurate information, and ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests and provide telephone support to applicants and beneficiaries
• Maintain proficiency in program policies and provide clear, accurate information based on program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience (preferred)
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening are required