Bilingual Spanish Customer Service Representative

Job Summary

Working remotely as a full-time Bilingual Spanish Customer Service Representative, the candidate will manage customer inquiries through phone and digital channels, ensuring high-quality service and accurate documentation for the NJ Family Care Program.

Key responsibilities

• Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries
• Document enrollment requests, status changes, and complaints while maintaining proficiency in program policies
• Enter application and enrollment information into a web-based system for customers applying over the phone

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening are required