Bilingual Spanish Customer Service Representative

Job Summary

Supporting customers through phone and digital channels, the full-time Remote Bilingual Spanish Customer Service Representative will resolve inquiries, provide accurate information, and ensure a high-quality customer experience while working from home.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, and complaints while entering information into a web-based system
• Maintain proficiency in program policies to provide clear and accurate information to customers

Required qualifications

• 1-2 years of previous call center or customer service experience (preferred)
• High School diploma or GED
• Reliable internet connection and distraction-free remote workspace
• Ability to work with diverse backgrounds
• Background and drug screening are required