Bilingual Spanish Customer Service Representative

Job Summary

Supporting customers through phone and digital channels, the full-time Remote Bilingual Spanish Customer Service Representative will resolve inquiries, document enrollment requests, and provide accurate information regarding the NJ Family Care Program.

Key responsibilities:

• Act as the initial point of contact for inquiries from NJ Family Care beneficiaries and community organizations
• Document enrollment requests, status changes, and complaints accurately in a web-based system
• Maintain proficiency in NJ Family Care rules and provide clear, objective information based on program requirements

Required qualifications:

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Reliable internet connection and distraction-free remote workspace
• Ability to multitask and navigate computer systems effectively
• Background and drug screening required