Bilingual Spanish Customer Service Representative

Job Summary

Providing remote customer support, the full-time Bilingual Spanish Customer Service Representative will manage inquiries from NJ Family Care beneficiaries and community organizations, document enrollment requests, and maintain proficiency in program policies.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, and complaints accurately
• Provide clear and accurate information based on program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required