Bilingual Spanish Customer Service Representative

Job Summary

As a full-time Remote Bilingual Spanish Customer Service Representative, the candidate will support customers through phone and digital channels by resolving inquiries and providing accurate information while ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in NJ Family Care rules and guidelines to provide accurate information to customers

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED required
• Reliable internet connection and distraction-free remote workspace
• Ability to work with people from diverse backgrounds
• Effective communication and active listening skills