Bilingual Spanish Customer Service Representative

Job Summary

To support customer inquiries, the full-time Remote Bilingual Spanish Customer Service Representative will manage phone and digital communications, providing accurate information and ensuring a high-quality customer experience.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests and maintain proficiency in program policies
• Enter application and enrollment information into a web-based system for customers

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Reliable internet connection and distraction-free remote workspace
• Ability to work with diverse backgrounds
• Background and drug screening are required