Bilingual Spanish Customer Service Representative

Job Summary

Supporting customers through phone and digital channels, the full-time Bilingual Spanish Customer Service Representative will resolve inquiries, provide accurate information, and deliver a high-quality customer experience in a remote work environment.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Provide clear and objective information based on a thorough understanding of program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening are required