Bilingual Spanish Customer Service Representative

Job Summary

Providing exceptional support to customers, the full-time Remote Bilingual Spanish Customer Service Representative will resolve inquiries via phone and digital channels, ensuring a high-quality customer experience while documenting enrollment requests and maintaining proficiency in program policies.

Key responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, and complaints accurately in a web-based system
• Deliver clear and objective information based on a thorough understanding of program requirements

Required qualifications

• 1-2 years of previous call center or customer service experience preferred
• High School diploma or GED
• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Background and drug screening required