Bilingual Spanish Customer Service Representative

Job Summary

Project-based and full-time, the Bilingual Spanish Customer Service Representative will manage inbound healthcare-related calls, providing accurate information and support to members and providers while ensuring a positive customer experience in a remote environment.

Key responsibilities

• Actively listen to callers to understand their concerns and provide accurate information regarding healthcare plan services and eligibility
• Assist callers with account-related updates and guide them through available options while maintaining engagement throughout the interaction
• Document all interactions thoroughly and adhere to compliance requirements and established processes to support quality performance

Required qualifications

• Bilingual fluency in Spanish and English is required
• Minimum of 6 months of previous experience in healthcare call center or related customer service roles preferred
• High school diploma or equivalent is required
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs