Bilingual Spanish Customer Service Representative

Job Summary

Project-based, full-time Bilingual Spanish Customer Service Representatives will support healthcare-related inquiries by delivering positive and professional experiences to callers while managing questions about coverage, plan information, and account updates in a remote environment.

Key responsibilities

• Actively listen to callers to understand their concerns and provide accurate information related to healthcare services and benefits
• Assist with account updates and guide callers through available options while maintaining engagement throughout the interaction
• Document all interactions thoroughly and follow compliance requirements to ensure quality performance and audit readiness

Required qualifications

• Bilingual fluency in Spanish and English is required
• High school diploma or equivalent is mandatory
• Minimum of 6 months of experience in healthcare call center or related customer service roles is preferred
• Strong computer proficiency with the ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs