Bilingual Spanish Customer Service Representative

Job Summary

Project-based, the full-time Bilingual Spanish Customer Service Representative will support inbound calls related to healthcare inquiries, providing accurate information and assistance to both members and providers in a remote call center environment.

Key responsibilities

• Actively listen to callers to understand their concerns and create a positive customer experience
• Provide accurate information regarding healthcare plan services, eligibility, and benefits
• Document all interactions thoroughly and assist callers with account-related updates and next steps

Required qualifications

• Bilingual fluency in Spanish and English is required
• High school diploma or equivalent
• A minimum of 6 months of previous experience in healthcare call center or related customer service roles is preferred
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays as needed