Bilingual Spanish Customer Service Representative

Job Summary

Seeking Project-Based Bilingual Spanish Customer Service Representatives, the full-time role will manage inbound healthcare-related calls, providing accurate information and support to members and providers while ensuring a positive customer experience in a remote environment.

Key responsibilities

• Actively listen to callers and provide accurate information related to healthcare plan services and eligibility
• Assist with account-related updates and guide callers through available options and next steps
• Document all interactions thoroughly and maintain compliance with privacy standards and established processes

Required qualifications

• Bilingual fluency in Spanish and English is required
• Minimum of 6 months of previous experience in healthcare call center or related customer service roles preferred
• High school diploma or equivalent is required
• Strong computer proficiency and ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs