Bilingual Spanish Customer Service Representative

Job Summary

Seeking a full-time Bilingual Spanish Customer Service Representative to work remotely from New Jersey, who will manage incoming calls from New York City residents, addressing service-related inquiries and creating work orders while ensuring a positive and professional customer experience.

Key responsibilities:

• Actively listen to callers to understand their concerns and create a positive customer experience
• Address inquiries related to city services and document resident complaints accurately
• Provide timely and professional information while directing requests to the appropriate department

Required qualifications:

• High school diploma or GED with at least 2 years of customer service experience, or an Associate degree with 1 year of experience
• Bilingual in Spanish with a strong command of English
• High level of computer proficiency
• Ability to work flexible hours, including evenings and weekends
• Must reside in New Jersey