Bilingual Spanish Customer Service Representative TX
Job Summary
Seeking a full-time remote Bilingual Spanish Customer Service Representative in Texas, who will manage incoming calls from New York City residents, addressing service-related inquiries and creating work orders while providing a positive and professional experience.
Key responsibilities:
- Actively listen to callers to understand their concerns and create a positive customer experience
- Address inquiries related to city services and document resident complaints accurately
- Provide timely, professional information and route requests to the appropriate departments
Required qualifications:
- High school diploma or GED with 2 years of customer service experience, or an Associate degree with 1 year of experience
- Bilingual in Spanish with a strong command of English
- High level of computer proficiency
- Open and flexible availability, including evenings and weekends
- Must reside in the state of Texas
Complete Job Description
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