Bilingual Spanish Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager I, SMB - Account Strategy (Bilingual Spanish).

Key Responsibilities

• Engage Spanish-speaking customers through a high-volume Account Strategy phone and chat line
• Lead consultative Account Strategy conversations to help customers maximize the Toast platform
• Document interactions and leverage data to inform account strategies and decision-making

Required Qualifications

• Full professional fluency in both Spanish and English
• 3+ years of experience in Account Management or Customer Success
• Experience in high-volume, queue-based environments
• Demonstrated ability to handle complex conversations with Spanish-speaking customers
• Data-driven mindset with the ability to interpret account insights