Bilingual Spanish/English Patient Specialist

Job Summary

A company is looking for a Bilingual Spanish/English Patient Service Specialist.

Key Responsibilities

• Answer inbound calls, schedule appointments, and assist patients with inquiries
• Engage in active listening and provide support to callers while routing calls as necessary
• Maintain professional relationships with patients and strive to meet contact center metrics

Required Qualifications

• Bilingual in Spanish and English
• Preferred experience in a healthcare-focused call center or medical office
• Ability to handle 100+ calls per day in a fast-paced environment
• Familiarity with medical terminology and office software
• Must have high-speed internet and a quiet workspace, and reside in Florida