Bilingual Spanish Helpline Agent

Job Summary

A company is looking for a Bilingual Spanish Helpline Agent who will serve as a primary contact for handling incoming calls and providing customer service support.

Key Responsibilities:

• Answer questions and provide information about Alzheimer's disease and other dementias
• Assess callers and refer complex or crisis situations to Care Consultants
• Collect constituent data and maintain confidentiality of client information

Qualifications:

• High School Diploma or equivalent, Associates and/or Bachelor's degree preferred
• 2-3 years of customer service work experience
• Type 30 wpm and have good word processing and general computer skills
• Able to work a flexible schedule including weekends and holidays
• Bilingual language capabilities required (English and Spanish)