Bilingual Spanish Member Service Guide Supervisor

Job Summary

A company is looking for a Member Service Guide Supervisor (Bilingual, Spanish) for their remote location in the USA.

Key Responsibilities:

• Lead and manage a team of Member Service Guides, providing coaching, training, and support
• Ensure team achieves goals on phone service levels, call quality, case resolution turnaround times, and member engagement
• Analyze data trends to close performance gaps and make recommendations for process improvements

Required Qualifications:

• Fluency in both English and Spanish (written and oral communication)
• Health insurance experience, preferably in Medicare Advantage
• Solid understanding of health care claims and benefits
• Bachelor's Degree or equivalent customer-facing and management work experience
• Strong leadership skills, adaptability, and problem-solving abilities