Bilingual Spanish Patient Advocate

Job Summary

A company is looking for a Bilingual (Spanish) Patient Care Advocate.

Key Responsibilities

• Provide timely technical and product support via messaging and phone calls to members
• Collaborate with clinical team members to ensure accurate and timely information is conveyed to members
• Document all member interactions and manage member information while respecting confidentiality

Required Qualifications

• Minimum of 2+ years of experience in customer service in a healthcare setting
• Proficiency in speaking and writing in Spanish
• Experience with customer service platforms and healthcare platforms
• Familiarity with insurance processes and managing confidential patient data in compliance with HIPAA
• Willingness to work flexible hours, including early mornings, evenings, or weekends