Bilingual Spanish Senior Customer Service Representative

Job Summary

A company is looking for a Bilingual Spanish Senior Customer Service Representative.

Key Responsibilities:

• Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services
• Contribute to the department's success by achieving Objective Key Results
• Achieve daily, weekly, and monthly quality and production goals

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent years of work experience
• 1+ years of customer service experience OR experience in a medical office, health care, call center, OR office setting with analyzing and solving customer problems
• Familiarity with using computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
• Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
• Bilingual fluency in English and/or Spanish