Bilingual Spanish Service Representative

Job Summary

A company is looking for a Bilingual/Spanish Member Service Representative (Work from Home).

Key Responsibilities:

• Provide accurate information and resolve inquiries for current and prospective members, providers, and internal customers
• Handle a high volume of incoming calls in both Spanish and English
• Document calls and maintain knowledge of company policies and contracts

Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred
• Prior customer service experience is preferred, but training will be provided
• Bilingual in Spanish is required
• Ability to work from home with a reliable high-speed internet connection
• Regular and reliable attendance is necessary