Bilingual Spanish Support Advocate

Job Summary

A company is looking for a Spanish/English (Bilingual-Spanish Support) Premier Service Advocate.

Key Responsibilities

• Partner with Spanish pros and customers to provide tailored solutions
• Handle 30-40 consultations daily via phone, SMS, or chat
• Troubleshoot and resolve customer inquiries while maintaining high-performance metrics

Required Qualifications

• Bilingual and professional Spanish proficiency
• 2+ years of experience in a customer service role, preferably in a call center
• Self-motivated and detail-oriented
• Proven ability to maintain a high level of customer focus
• Bonus: fluency in Portuguese