Bilingual Support Analyst
Job Summary
Providing essential Level 1 remote desktop support for Spanish-speaking customers, the full-time Senior Analyst will troubleshoot and resolve hardware, software, and network issues using Windows tools while ensuring adherence to quality standards and service level agreements.
Key Responsibilities
- Provide Level 1 remote desktop support by diagnosing and resolving hardware, software, and network issues using Windows tools
- Adhere to quality standards for voice and accent, ensuring clear communication in Spanish while meeting regulatory requirements
- Enhance customer experience by achieving first call resolution targets and maintaining low average handling times
Required Qualifications
- Proficient in Spanish (Spain) and English
- Solid understanding of Windows operating systems and remote support tools
- Familiarity with troubleshooting hardware, software, and network issues
- Basic knowledge of customer service best practices and quality standards
- Certifications in ITIL Foundation or relevant technical support certifications are optional but valuable
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,304 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
