Bilingual Support Analyst
Job Summary
Providing essential Level 1 remote desktop support, the full-time Bilingual Support Analyst will diagnose and resolve technical issues for customers in both English and Arabic, ensuring adherence to quality standards and service level agreements.
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues via telephone, email, and chat for end users
- Route complex problems to appropriate internal IT support teams and manage vendor relationships for problem resolution
- Document and manage incidents and work requests using the Incident Management System while providing user account provisioning
Required Qualifications
- Experience in technical helpdesk or call center support
- Proficiency with Windows operating systems and MS Office Suite
- Knowledge of Active Directory and ITSM ticketing tools
- Ability to provide remote desktop support and troubleshoot connectivity issues
- Fluency in both English and Arabic
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,304 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
