Bilingual Support Center Representative

Job Summary

A company is looking for a Representative, Support Center III - Bilingual (Spanish/English) Preferred.

Key Responsibilities

• Provide service support to members and providers across various communication channels
• Handle escalated calls and ensure excellent customer service
• Support member and provider inquiries involving benefits, claims, and other complex issues

Required Qualifications

• Associate's Degree or equivalent combination of education and experience
• 3-5 years of customer service or sales experience in a fast-paced environment
• Proficiency in Microsoft Office and various CRM systems
• Ability to work scheduled shifts, including overtime and weekends as needed
• Experience in handling complex inquiries and escalations