Bilingual Support Center Representative

Job Summary

A company is looking for a Representative, Support Center III - Remote (Bilingual Preferred).

Key Responsibilities

• Provide customer service support to members and providers through various communication channels
• Resolve member and provider issues, including appeals and grievances, while maintaining documentation
• Support continuous quality improvement initiatives and assist in training new representatives

Required Qualifications

• At least 2 years of customer service or call center experience in a fast-paced environment
• Understanding of insurance products including Medicaid, Medicare, and Marketplace processes
• Experience in data processing and managing multiple tasks effectively
• Ability to maintain confidentiality and comply with HIPAA regulations
• Proficiency in Microsoft Office suite and relevant software programs