Bilingual Support Center Representative

Job Summary

A company is looking for a Representative, Support Center (Bilingual Spanish).

Key Responsibilities

• Provides customer service support to members and providers through various communication channels
• Conducts surveys related to health assessments and member/provider satisfaction
• Documents inquiries and follows up on member and provider needs regarding eligibility and benefits

Required Qualifications

• Up to 1 year of customer service or call center experience in a fast-paced environment
• Experience with data processing
• Ability to maintain confidentiality and comply with HIPAA regulations
• Basic proficiency in Microsoft Office and relevant software programs
• Ability to establish and maintain effective work relationships