Bilingual Support Specialist

Job Summary

A company is looking for a Bilingual Support Specialist to manage first-level incoming requests from Merchants and Integrated Software Vendors.

Key Responsibilities

• Handle complex inbound and outbound requests, providing solutions for technical support inquiries
• Document all client service inquiries and issues for tracking purposes
• Communicate operational concerns to clients and maintain in-depth knowledge of products and services

Required Qualifications

• High School Diploma or equivalent
• College experience preferred
• 4+ years of customer service-related experience
• 2+ years of call center service-related experience
• Bilingual in English and Spanish is required