Bilingual Support Specialist
Job Summary
To support a growing healthcare practice, the full-time Bilingual Support Specialist will manage incoming support tickets, handle inbound and outbound calls, and troubleshoot application issues, all while working remotely and requiring Spanish language proficiency.
Key Responsibilities
- Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution
- Monitor a shared inbox and correspond promptly with patients, medical professionals, and team members
- Handle inbound and outbound support calls, resolving concerns in real time
Required Qualifications
- Proficiency in Microsoft Excel and/or Google Sheets
- Experience with Monday.com
- Familiarity with HubSpot or other CRM/ticketing software
- Self-driven and proactive approach to work
- High computer literacy and ability to learn new software quickly
Complete Job Description
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