Bilingual Team Lead

Job Summary

A company is looking for a Remote Team Lead - Bilingual (Spanish/English).

Key Responsibilities

• Monitor real-time production and service levels, escalating risks as needed
• Provide day-to-day supervision and coaching for Patient Access Representatives
• Handle escalations from patients or clients and maintain accurate attendance records

Required Qualifications

• Associate's degree in Business Administration, Healthcare Administration, or related field
• Prior call center or customer service experience required; healthcare experience preferred
• Previous Team Lead, Supervisor, or equivalent leadership experience preferred
• 2 years of remote work experience
• 2 years of call center experience