Bilingual Team Leader

Job Summary

A company is looking for a Team Leader (French and English).

Key Responsibilities

• Provide daily mentoring and coaching for team members to achieve targets
• Monitor and evaluate results and quality of work, providing prompt feedback
• Analyze and improve current processes while ensuring team motivation and performance

Required Qualifications

• Fluency in French (C1/C2) and proficiency in English (minimum B2)
• Minimum 1 year of experience in the customer service industry
• Experience in leading a team in the customer support industry
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional relationship-building skills and ability to work in a team