Bilingual Tech Support Advisor

Job Summary

Providing remote technical support, the part-time Bilingual Tech Support Advisor will troubleshoot and resolve issues related to information technology services, primarily for hotspots and mobile devices, while maintaining effective relationships with end users and ensuring timely problem resolution.

Key responsibilities

• Answer inbound calls and emails, troubleshooting issues with devices and providing exceptional account management
• Maintain expert knowledge of products and services while documenting customer interactions accurately
• Escalate technical issues to appropriate personnel as needed to ensure timely resolution

Required qualifications

• Fluent in English and Spanish
• High School Diploma or GED; some college preferred
• Previous help desk or call center experience preferred
• Strong digital navigation skills and ability to handle multiple responsibilities
• Self-motivated with a positive attitude and customer-focused mindset