Bilingual Techline Analyst

Job Summary

A company is looking for an Analyst, Techline (Bilingual English/Japanese).

Key Responsibilities

• Provide support to customers via phone, live chat, and working tickets in a high-volume environment
• Break-Fix support of IT issues and fulfill or triage customer requests
• Identify process improvement opportunities and collaborate on service improvement plans

Required Qualifications

• Experience with common technologies including Windows, Mac OSX, Office 365, and Active Directory
• Relevant IT Support experience and awareness of ITIL fundamentals
• Ability to manage clearly defined SLA targets
• Proficient in English and Japanese
• Suitable environment for full-time remote work with a strong internet connection