Bilingual Technical Account Manager

Job Summary

To support the insurance industry, the full-time remote Bilingual Technical Account Manager will act as a trusted advisor to premium support customers, ensuring their technical needs are met and satisfaction with products and services is maximized while residing in Puerto Rico.

Key responsibilities:

• Build and maintain strong client relationships by providing technical guidance and support for Majesco products
• Map customer business processes to Majesco's product capabilities, identifying gaps and collaborating with stakeholders to address them
• Manage customer escalations and incidents, ensuring effective communication and timely resolution with internal teams

Required qualifications:

• Minimum 10 years of experience in customer engagement, technical support, or account management, with 3-5 years in insurance technologies, particularly P&C
• Bilingual in English and Spanish, with professional fluency in both languages
• Strong project management skills, capable of managing multiple projects simultaneously
• Experience with software implementation projects, including requirements gathering and user acceptance testing
• Bachelor's degree or global equivalent required; familiarity with architecture frameworks such as TOGAF or Agile Product Owner is a plus