Bilingual Technical Support

Job Summary

Delivering timely and professional support, the full-time Bilingual Technical Customer Support representative will assist Spanish and English-speaking customers with technical issues, account management, and product troubleshooting in a remote environment.

Key responsibilities

• Provide prompt and efficient service by engaging directly with customers to resolve issues
• Act as an advocate for customers, reporting concerns and suggesting improvements to enhance their experience
• Collaborate with other teams to identify and escalate emerging issues while maintaining high-quality support

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Strong troubleshooting skills and a willingness for continuous learning