Bilingual Technical Support

Job Summary

Providing bilingual technical support, the part-time hourly Bilingual Technical Customer Support representative will assist Spanish and English-speaking customers with device setup, troubleshooting, and account management while ensuring a positive customer experience in a remote environment.

Key responsibilities

• Engage directly with customers to deliver prompt and efficient service
• Act as a customer advocate by addressing concerns and suggesting improvements
• Collaborate with teams to resolve complex issues and enhance customer experience

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including reading and writing
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including nights and weekends
• Proven ability to identify and troubleshoot issues logically and efficiently