Bilingual Technical Support

Job Summary

Providing bilingual support, the part-time Bilingual Technical Customer Support representative will deliver timely and professional assistance to Spanish and English-speaking customers, focusing on troubleshooting and enhancing customer experience while working remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Assist with technical troubleshooting and account maintenance to ensure optimal device operation

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently