Bilingual Technical Support

Job Summary

Providing bilingual technical support, the part-time Technical Customer Support representative will assist Spanish and English-speaking customers with device account maintenance, troubleshooting, and maximizing their use of Ring products while working remotely.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Collaborate with other teams to troubleshoot complex issues and enhance the customer experience

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read proficiently
• Experience with Microsoft Office products and applications
• Willingness to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently