Bilingual Technical Support

Job Summary

Providing exceptional service, the part-time Bilingual Technical Customer Support representative will assist Spanish and English-speaking customers with technical issues, account management, and product troubleshooting in a remote environment.

Key responsibilities

• Engage directly with customers to deliver prompt and detailed technical support
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Collaborate with other teams to identify and escalate emerging issues while ensuring high-quality support

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including reading and writing
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including nights and weekends
• Proven ability to identify and troubleshoot issues logically and efficiently