Bilingual Technical Support

Job Summary

Delivering timely and professional support, the full-time Bilingual Technical Customer Support representative will assist Spanish and English-speaking customers with technical issues, account management, and product troubleshooting in a remote environment.

Key responsibilities

• Provide efficient service by engaging directly with customers to resolve issues and maximize product use
• Act as a customer advocate by reporting concerns and suggesting improvements to enhance the customer experience
• Handle various customer interactions, including chat, email, and voice calls, while maintaining high-quality support standards

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read proficiently
• Experience with Microsoft Office products and applications
• Flexibility to work various shifts, including weekends and holidays
• Strong troubleshooting skills and a willingness for continuous learning