Bilingual Technical Support

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Customer Support representative will deliver timely and professional assistance in both Spanish and English, focusing on resolving technical issues and enhancing customer experience remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service for their technical needs
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Collaborate with other teams to identify and escalate emerging issues while maintaining high-quality support

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, both written and spoken
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently