Bilingual Technical Support

Job Summary

Fluent in both Spanish and English, the part-time Bilingual Technical Customer Support representative will provide timely and professional technical assistance to customers, ensuring a positive experience while troubleshooting issues and advocating for customer needs in a remote environment.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service while resolving technical issues
• Act as a customer advocate by reporting concerns and suggesting improvements to enhance the customer experience
• Collaborate with other teams to identify and escalate emerging issues while maintaining high-quality support across various communication channels

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, both written and spoken
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently