Bilingual Technical Support

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Customer Support representative will deliver timely and professional assistance in both Spanish and English, focusing on resolving technical issues and enhancing customer experience remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service for their technical issues
• Act as an advocate for customers, addressing concerns and reporting areas for improvement
• Handle customer communication across various channels, including chat, email, and voice calls, while troubleshooting device and account issues

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently