Bilingual Technical Support

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Customer Support representative will deliver timely and professional assistance in both Spanish and English, focusing on troubleshooting, account management, and enhancing customer experience remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed technical support
• Act as a customer advocate by identifying areas for improvement and communicating trends to leadership
• Handle various customer interactions, including chat, email, and voice calls, while ensuring high-quality service

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read professionally
• Experience with Microsoft Office products and applications
• Willingness to work a flexible schedule, including weekends and holidays
• Ability to logically identify and troubleshoot issues efficiently