Bilingual Technical Support

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Customer Support representative will deliver accurate and professional assistance in both Spanish and English, addressing technical issues and enhancing customer experiences remotely.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service, addressing their technical and account-related inquiries
• Act as an advocate for customers by identifying and reporting areas for improvement based on customer feedback
• Collaborate with other teams to troubleshoot complex problems and ensure high-quality support across various communication channels

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including reading and writing
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to troubleshoot issues logically and efficiently