Bilingual Technical Support

Job Summary

Providing exceptional service, the full-time Bilingual Technical Customer Support representative will deliver timely and professional support to Spanish and English-speaking customers, addressing technical issues and enhancing customer experience remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service for their technical needs
• Act as an advocate for customers by identifying and addressing concerns while reporting trends to leadership
• Assist with troubleshooting during product launches and maintain high-quality support across various communication channels

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read proficiently
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Strong troubleshooting skills and a willingness for continuous learning